New RMS System Gives Monroe Bank Fast Access to Information to Improve Risk Management and Customer Service
As a result of exceptional growth, employees at Monroe Banks Loan Department would soon be moving to a larger facility. But that meant the department’s paper files would move as well, away from many other employees who accessed them. The impending move became a catalyst for the 17-branch, $750 million financial institution to find a records management system that would provide all its locations access to the Loan Departments files.
Vice President and Senior Loan Officer Jerry Stewart explains, “We knew that a bank records management system would not only give us access to the Loan Departments information, but also create greater efficiencies across the entire organization by providing faster access to information in our Deposit and Trust areas as well.”
After reviewing eight vendors, the banks evaluation committee chose the TAB FusionRMS records management software because it was easy to use and aligned closely with key banking operationssuch as loan and deposit documentation and compliance.
“Stability was also important to us,” adds Stewart. “As a publicly traded corporation (NASDAQ:MROE), were subject to greater scrutiny and additional rules and regulations. So we wanted to make sure we were dealing with a large, sophisticated entityone that has been around for a while and we could trust with our sensitive data.”
Today, with the TAB FusionRMS system, the Loan Department scans all consumer, residential and commercial loan documents and credit reports into the system. Instead of having to run back and forth searching for paper documents, bank personnel, no matter where they are, have the information they need at their fingertips electronically.
Stewart says, “The TAB FusionRMS is a godsend. Everybody can get at the online information very quickly. That leads to better credit decisions and an improved loan committee function. And just as important, were delivering great bank customer service.”
Reporting is one of the biggest assets the TAB FusionRMS provides, which saves an enormous amount of time in providing important compliance and audit information. ”We can drill down to find every loan thats been approved by an individual officer during a specific time period,” Stewart explains. “In addition, the reporting function helps us identify potential issues, so were making better loan decisions.”
The banks Financial Management Group (Trust Department) also scans all daily work into the system, including share trades and loan files, providing an audit trail as well as detailed information for reporting. Deposit Operations scans all signature cards, drivers licenses, ebanking forms, and daily operating forms into the system, enabling tellers to more quickly verify customers identity for check cashing.
According to Stewart, the TAB FusionRMS exceeded the banks expectations on many fronts, including how quickly it was implemented and how little employee training was required. ”TAB FusionRMS is so thoughtfully and logically laid out that even employees who typically struggle with technology learned this system in just one demonstration,” he says.
Stewart commends the company’s responsive customer support. ”I’ve worked with a lot of software companies, and normally we don’t get the level of service that this company provides,” he says. “They even came up with a way for us to scan images into the system faster. We now have over 3.3 million documents in the system.”
Stewart estimates that the TAB FusionRMS meets 95 percent of Monroe Banks needs. “With most software, you’re lucky if you get up to 80 percent. The TAB FusionRMS solution is so much farther ahead of other vendors.”
After nearly three years with the TAB FusionRMS system, Stewart sums up how important the system has become to Monroe Bank. ”I couldn’t imagine living without it. We have made it such a backbone of our operations that we consider it critical software. With TAB FusionRMS, we can meet our anticipated growth and more.”